Label errors

[パラメーター形式異常][item_pkg_0]:半角英数字でご入力ください

This is an error from Japan Post which occurs when a product name contains characters that are invalid due to it's size. Please make sure that the product names are written in normal width letters.

The number following pkg_ indicates the product number in the label.

Japan Post requires full-width characters as the packages are intended for worldwide delivery, necessitating the use of full-width characters. 

For any other errors

If you encounter an error that is not related to the above issue, please contact our support team.

Our customer support: [e-mail]