A. Our app [easyRates : Japan Post] does not support UGC, the shipping method that Japan Post offers for DDP. Therefore, taxes / duties need to be paid by the customer.
The payment method for taxes and duties depends on what the country of the shipping destination. By letting the customers know about duties in advance leads to fewer dissatisfied customers.
Here are some ways to let your customers know beforehand.
Add a shipping guide page to your store
This is something that can be seen in many stores, but adding an "FAQ" page or a "Shipping guide" page is a good way to let your customers know. You can let your customers know about taxes and how they would need to pay the fees.
Although this method is effective in some cases, not many people view these pages and this method can still lead to unsatisfied customers so please be careful when using this method.
Add a popup message to your online store
There are many apps in Shopify that display pop-up messages. By displaying a pop-up message to every user that reaches your store, the higher the chances are for them to understand about taxes.
Recommended apps for pop-up messages:
Shopify Forms
This is a pop-up form application developed by Shopify.
Since it is an official app developed by Shopify, it is very reliable and since there are no fees, anyone can easily implement the app.
However, the pop-up will become a form, just like the app title, and other than words, you will need to setup a simple form.
Shopify Forms - App listing page
Promolayer
This is a pop-up builder app developed in Japan.
Since the developers are Japanese, the app is very reliable and the app has many positive reviews.
The app can be used with the free plan and there are also 3 paid plans above the free plan. You are able to create fully customizable pop-ups.
By letting your customers know about taxes and duties before payment, your customers will be ready for payment which may lead to a decrease in dissatisfied customers.
Please consider using these tools.