If shipping rates from easyRates is not displayed for certain countries, the following may be the reason why.
- Incomplete Market settings / incomplete easyRates initial settings
In this case, shipping rates are actually not displayed for all countries, and selling products internationally may not be available due to misconfigured settings.
The following article may help out with initial setup.
- Japan Post has restricted / discontinued shipping to the country
The shipping rates displayed by easyRates are calculated real-time with information provided by Japan Post. If Japan post has restricted / discontinued shipping to certain countries, easyRates will not display shipping rates.
In this case, shipping rates provided by easyRates / Japan Post will not be displayed, but custom shipping methods and other rates from other apps may be displayed.
- Country exceptions setting misconfigured in easyRates
If users have any settings for Country exceptions, please make sure that the country you want to ship to is not disabled or restricted.
If none of the cases above worked as a fix, please contact our support team for further investigation.